Responsible Gaming at QueenAU Casino

Our Commitment to Safe Play

We at Queen AU Casino are licensed under Gaming Curaçao (GC) and hold certifications from BMM and iTech Labs. Our security infrastructure is powered by iovation and ThreatMetrix — industry-leading technologies that protect our players and ensure a fair gaming experience. We also proudly partner with GamCare, one of the world's most respected responsible gambling organisations, reinforcing our promise to put player wellbeing first.

At QueenAU, we understand that for most players, gambling is a fun and enjoyable activity. However, we also recognise that for some, it can become problematic. That's why our platform is designed not only to entertain but also to empower — giving you the tools and information you need to make informed decisions about how and when you play.

How to Recognise Problem Gambling

One of the most important things we can do at Queen AU is help you identify early warning signs of problematic gambling behaviour. Take a moment to ask yourself the following questions:

• Do you spend more time or money gambling than you originally intended?
• Do you feel anxious, irritable, or restless when you're not playing?
• Have you tried to cut back on gambling but found it difficult?
• Are you gambling to escape problems or relieve negative feelings?
• Have you borrowed money or sold belongings to fund your gambling?
• Do friends or family members express concern about your gambling habits?
• Have you neglected work, study, or personal responsibilities due to gambling?

If you answered 'yes' to any of these questions, we strongly encourage you to reach out for support. Here at QueenAU Casino, we're here to help — not just to entertain.

Our Responsible Gaming Tools

We at QueenAU have developed a range of practical tools to help you manage your gaming activity responsibly. You can access these tools directly through your account settings at any time.

We encourage all our players to make use of these tools proactively — not just when a problem has already developed. At Queen AU Casino, prevention is always better than cure.

Self-Exclusion at QueenAU

If you feel that you need a longer break from gaming, our self-exclusion programme allows you to suspend your account for a period of your choosing. Here at QueenAU, we treat all self-exclusion requests with the utmost discretion and urgency. Once your exclusion is in place, you will not receive any promotional communications from us during that period.

To request self-exclusion, simply contact our 24/7 Live Chat support team, or reach us via Telegram, Facebook, or WhatsApp. Our Queen AU support agents are available around the clock and will process your request promptly and without judgement.

Protecting Underage Players

At QueenAU Casino, we have a zero-tolerance policy when it comes to underage gambling. Our platform is strictly for players aged 18 and over. We use advanced identity verification processes during registration to ensure that only eligible adults can create an account and access our games.

We at QueenAU strongly recommend that if you share a device with younger family members, you take the following precautions:

• Always log out of your Queen AU account after each session
• Never share your login credentials with anyone, including family members
• Enable parental control software on shared devices
• Keep your password secure and change it regularly
• Consider using a dedicated device for your QueenAU gaming sessions

Managing Your Finances Responsibly

We at Queen AU Casino want you to enjoy our pokies, jackpots, and live dealer games within a budget that's comfortable for you. Responsible financial management is a key part of safe gaming. Here are our recommended guidelines:

1. Set a strict gaming budget before you start playing and stick to it
2. Only use funds you can afford to lose — never gamble with essential money
3. Avoid chasing losses by increasing your bets to recover previous losses
4. Take regular breaks during your gaming sessions
5. Never gamble under the influence of alcohol or when feeling emotionally distressed
6. Track your deposits and withdrawals regularly through your QueenAU account history

Our minimum deposit at Queen AU is AUD 10, and we encourage all players to start small and set realistic limits. Your financial wellbeing matters to us. New players can also explore our QueenAU bonus offers to get started with added value.

Support Organisations We Recommend

We at QueenAU Casino work alongside GamCare and encourage our players to reach out to trusted external support services if they feel they need additional help. The following organisations provide free, confidential, and professional assistance:

• GamCare – International responsible gambling support and counselling
• Gamblers Anonymous Australia – Peer support groups across Australia
• Gambling Help Online (Australia) – Free 24/7 counselling at www.gamblinghelponline.org.au
• Lifeline Australia – Crisis support and mental health assistance: 13 11 14
• Beyond Blue – Mental health support for Australians: 1300 22 4636

You don't have to face this alone. At Queen AU, we actively encourage our players to use these resources whenever needed — there is no shame in seeking help.