QueenAU Casino Data Protection

At QueenAU, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when you use our services at queenau.site. By accessing our platform — whether through the web browser version or the QueenAU app — you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering or using any of our services.

Who We Are

QueenAU is an online casino operated under the Gaming Curaçao (GC) licence, certified by BMM and iTech Labs, with security infrastructure supported by iovation and ThreatMetrix. We are a member of the SpeedAU / United AU Partnership network and have been serving Australian players since 2021. Our platform — including pokies, live casino, sports betting, and jackpot games — is designed with player safety and data security at its core. At QueenAU Casino, we take full responsibility for how your personal data is handled across all interactions with our services.

Information We Collect

When you register, log in, or interact with our platform — including when you use the QueenAU casino login — we may collect the following categories of personal information:

• Full name, date of birth, and contact details including email address and phone number
• Account credentials used for your QueenAU login
• Financial information such as payment method details, including Australian local bank transfer and PayID data
• Device and technical data including IP address, browser type, operating system, and app version (including data from the QueenAU casino app or Android APK)
• Gaming activity, including transaction history, bonus redemptions, and wagering behaviour
• Communication records when you contact our support team via Live Chat, Telegram, Facebook, or WhatsApp
• Identity verification documents when required under our Know Your Customer (KYC) procedures

How We Use Your Information

At QueenAU Casino, we use the information we collect for the following purposes:

• To process your registration and verify your identity in compliance with applicable regulations
• To manage your account, including deposits, withdrawals, and access to QueenAU bonus offers
• To provide customer support through our 24/7 Live Chat and messaging channels
• To administer promotions including the QueenAU no deposit bonus, welcome bonuses, Daily Rewards, VIP programmes, and the Lucky Wheel
• To detect and prevent fraud, money laundering, and other prohibited activities
• To improve our platform, including the performance of our web and QueenAU app versions
• To communicate important account updates, promotional offers, and service changes
• To comply with our legal and regulatory obligations under our Gaming Curaçao licence

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to operate our platform. At QueenAU, we may disclose data to the following categories of recipients:

• Payment processors enabling AUD transactions via PayID and Australian local bank transfers
• Identity verification and fraud prevention providers, including iovation and ThreatMetrix
• Game software providers such as Aristocrat, EVO888H5, JILI, Booongo, and others who supply our pokies, live dealer, and jackpot content
• Regulatory and law enforcement authorities where required by law
• Other entities within the SpeedAU / United AU Partnership network for operational and compliance purposes

All third parties we engage are required to handle your data securely and only for the purposes we specify.

Cookies and Tracking Technologies

Our QueenAU platform uses cookies and similar tracking technologies to enhance your experience and ensure the secure functioning of our site. We use these technologies to remember your preferences, maintain your session, and analyse usage patterns. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our platform, including features of the QueenAU casino login process and the QueenAU app experience.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our regulatory and legal obligations. In certain cases, we may be required to retain records for extended periods for compliance, audit, or dispute resolution purposes. Once data is no longer needed, we ensure it is securely deleted or anonymised.

Your Rights

As a user of QueenAU Casino, you have certain rights in relation to your personal data. You may contact us at any time to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent for marketing communications
• Raise concerns about how we process your data

To exercise any of these rights, please reach out to our support team via 24/7 Live Chat on our website, or through Telegram, Facebook, or WhatsApp. We will respond to all valid requests in a timely manner.

Security Measures

At QueenAU, we implement robust technical and organisational security measures to protect your data. Our infrastructure includes security layers provided by iovation and ThreatMetrix, and our platform is certified by BMM and iTech Labs. We apply encryption, access controls, and regular security assessments to ensure that your information remains protected against unauthorised access, loss, or misuse — whether you are playing pokies, accessing live dealer games, or managing your account through the QueenAU app.

Responsible Gambling and Data

We are proud to hold GamCare certification, which reflects our commitment to responsible gambling. As part of this commitment, we may use your gaming data to identify patterns of harmful behaviour and reach out to provide appropriate support. Your data may be used to enforce self-exclusion requests, deposit limits, and other responsible gambling tools available on our platform.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through appropriate channels, including in-platform notifications or email. Your continued use of QueenAU Casino following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via Live Chat at queenau.site, as well as through Telegram, Facebook, and WhatsApp. At QueenAU, we are always here to help and ensure your experience on our platform is safe, fair, and enjoyable.