QueenAU Casino Cookies Policy

At QueenAU Casino, we are committed to transparency about how we collect and use data when you visit our website. This Cookies Policy explains what cookies are, how we use them on our platform, and what choices you have regarding their use. By continuing to use the QueenAU Casino website at queenau.site, you consent to our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website. We use cookies and similar tracking technologies to help our website function correctly, improve your browsing experience, and gather analytical data. These files are stored locally on your device and allow our systems to recognise you on return visits.

Here at QueenAU, we may also use related technologies such as web beacons, pixels, and local storage objects that operate in a similar way to cookies. All references to "cookies" in this policy include these related technologies unless stated otherwise.

Types of Cookies We Use

Strictly Necessary Cookies

Our QueenAU platform relies on strictly necessary cookies to function properly. These cookies are essential for enabling core features such as secure login to your queenau casino login session, navigation between pages, and access to restricted areas of the site. Without these cookies, services such as account authentication and payment processing cannot operate.

• Session management and user authentication
• Security verification and fraud detection
• Maintaining your login state during your visit
• Enabling secure transactions via PayID and local bank transfers

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our website. These cookies collect anonymised information about which pages are visited most frequently, how long users spend on each section, and any error messages encountered. This data helps us continuously improve the queenau casino experience for all our players in Australia.

• Tracking page load speeds and performance metrics
• Measuring traffic sources and user flow
• Identifying technical issues affecting the queenau app or web browser version
• Collecting aggregated statistical data for site improvement

Functional Cookies

At QueenAU Casino, we use functional cookies to remember your preferences and personalise your experience. These cookies store information such as your preferred language, currency settings (AUD), and whether you have previously accessed the site through our queenau casino app or the mobile browser. Functional cookies allow us to deliver a more tailored and seamless experience every time you visit.

• Remembering your currency and language preferences
• Storing display and layout settings
• Recognising returning players and their saved preferences
• Improving navigation for mobile users accessing our queenau pokies and live games

Marketing and Targeting Cookies

Our QueenAU marketing cookies are used to deliver relevant promotional content, including information about the queenau bonus offers, daily rewards, VIP programmes, and special promotions. These cookies track your activity across our site and may be used in conjunction with third-party advertising partners to show you relevant offers — such as the queenau no deposit bonus for new players or our seasonal campaigns.

• Delivering personalised bonus and promotion information
• Tracking engagement with queenau casino bonus campaigns
• Measuring the effectiveness of our marketing activities
• Limiting how often you see the same promotional message

Third-Party Cookies

We work with trusted third-party technology partners to support security, analytics, and fraud prevention on our platform. These partners — including security providers such as iovation and ThreatMetrix — may place their own cookies on your device when you use our services. We do not control these third-party cookies and recommend reviewing the respective privacy policies of these providers for full details.

Here at QueenAU Casino, we also integrate with game providers such as Booongo, JILI, Aristocrat, EVO888H5, and others. These providers may use technical cookies to ensure their games load correctly in your browser or through the queenau app (available as an Android APK). We do not share your personal financial data with these providers via cookies.

Cookies and Your Security

Our QueenAU security infrastructure is designed to protect your data at every level. We use cookies in conjunction with our certified security systems — including iovation and ThreatMetrix — to detect suspicious activity, prevent unauthorised access, and protect your queenau login credentials. These security cookies are non-optional and cannot be disabled without affecting the functionality of your account.

We are certified by BMM and iTech Labs, and we operate under a Gaming Curaçao (GC) licence. Our use of cookies aligns with responsible data practices and supports our commitment to maintaining a safe, fair, and transparent gaming environment for all players across Australia.

Managing Your Cookie Preferences

We respect your right to control how cookies are used on your device. You may adjust your cookie preferences at any time through the following methods:

• Browser settings: Most web browsers allow you to block or delete cookies through their settings menu. Please note that disabling certain cookies may affect your ability to use features such as queenau casino login and account management.
• Cookie consent tool: Where available on our site, you can use the cookie preference centre to accept or decline non-essential cookies.
• Third-party opt-out tools: Some of our analytics partners offer opt-out mechanisms via their own platforms.

Please be aware that if you choose to disable or block cookies, some parts of the queen au casino website may not function as intended, and certain features — including bonus activation, app downloads, and live chat support — may be limited.

Cookies and Responsible Gambling

At QueenAU, we take responsible gaming seriously and are proudly affiliated with GamCare. We may use functional and analytical cookies to support responsible gambling features, such as monitoring session length and detecting patterns that may indicate problematic play. These cookies help us uphold our commitment to player safety and welfare.

Updates to This Policy

Our QueenAU Casino Cookies Policy may be updated periodically to reflect changes in technology, legislation, or our operational practices. We encourage you to review this page regularly to stay informed about how we use cookies. Continued use of our website following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about our use of cookies or wish to exercise your data rights, we are here to help. You can reach our support team at any time through 24/7 live chat on our website, or via Telegram, Facebook, and WhatsApp. We at QueenAU Casino are committed to responding to all enquiries promptly and transparently.